Performance
The figures, and how we count them.
Every number below comes from the job management system our helpdesk and engineers use, not from a marketing estimate. They are refreshed monthly.
8,071
Sites under our maintenance
2,000+
Planned maintenance visits every month
2,108
Reactive call-outs attended last year
3hr
Out-of-hours attendance target
0
Salespeople employed in 20 years
Definitions
What each figure means.
| Measure | Definition |
|---|---|
| Planned maintenance visits | Scheduled attendances completed under maintenance contracts in the period, across all systems. |
| Reactive call-outs attended | Unplanned attendances in response to a fault, alarm or client request. |
| Out-of-hours attendance | Time from a Priority 1 call outside office hours to an engineer arriving on site. Target: 3 hours. |
| First-time fix | Percentage of reactive attendances where the fault was cleared on the first visit without a return. |
| Programme compliance | Percentage of planned visits completed within the scheduled month. |
Editor note: add first-time fix and programme compliance percentages under CityFire → Site settings once the monthly export is set up. The panel hides any KPI left blank.